Frequently Asked Questions

Q: Are your skin butters all-natural?
A: Yes! All Rynmedy skin butters are handmade using natural, organic ingredients that are gentle on the skin and free of parabens, phthalates, alcohol, and synthetic fragrances.

Q: Are your products safe for sensitive skin?
A: Absolutely. Our formulas are designed to be gentle, hydrating, and calming—especially for those with sensitive or dry skin types.

Q: How should I store my whipped skin butter?
A: Store in a cool, dry place away from direct sunlight. Because our butters are made without synthetic stabilizers, they may soften or melt in high temperatures, but don't worry, they still work beautifully.

Q: Do you offer delivery?
A: Yes! We offer U.S. shipping, local delivery in the Columbia, SC area for a small fee, and free local pickup.

Q: How much does shipping cost?
A: Standard flat-rate shipping is $5.95. We also offer free shipping on orders over $65.

Q: What are your delivery times?
A: Orders typically ship within 2–3 business days. Local deliveries are completed within 1–2 business days. You’ll receive tracking updates via email.

Q: Can I pick up my order?
A: Yes! Free local pickup is available. You’ll receive an email with pickup instructions once your order is ready.

Q: What forms of payment do you accept?
A: We accept all major credit/debit cards, PayPal, and digital wallets (Apple Pay, Google Pay) through our secure checkout. We also accept cash payments for in-person transactions

Q: Can I cancel or edit my order after placing it?
A: If your order hasn’t been shipped or prepared yet, we may be able to help. Please email us at support@rynmedyskincare.com as soon as possible.